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| Shipping FAQ |
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Split Orders
Why do we split orders?
Will I be charged extra shipping for split orders?
How do I track my order?
Promise Date
Shipping Policy
Split orders
A split order is a single customer order that includes several parts. In order to expedite
locating and delivery of the order, we may ship items in a single order from several locations.
As a result, the customer will receive two or more boxes for that single order. Further, these
boxes might arrive on different dates.
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Why do we split orders?
In order to offer the highest level of service, and the quickest delivery times, PartsAmerica.com
ships products out of multiple locations. We have six shipping sites spread throughout the entire
country, and we will use any of these to get your order to you in the quickest time possible. Under
certain circumstances we may not be able to fill your order out of a single location, and in this
instance we will ship from multiple locations, thus causing you to receive multiple boxes. We will
split orders based on the level of service we will be able to provide. If we feel it will significantly
cut down on your shipping time, we will ship the order from as many locations as needed. We feel that
finding the order at one location is key, but that it is not always going to be possible.
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Will I be charged extra for split orders?
Shipping charges are based on the total weight of your order, although it may arrive in more than
one box. If your order is shipped in more than one box, you will only be charged for shipping once
for the total weight of the parts ordered.
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How do I track my order?
To track an order, click on the My Account icon located at the top right of the PartsAmerica.com or the
team members pages @PartsAmerica.com (e.g., AdvanceAutoParts@PartsAmerica.com or Kragen@PartsAmerica.com).
You will be taken to your account home page and asked to log in. Once you have logged in, click on the My
Orders text at the left of the page. Your order history will be displayed. Identify the order you wish to
track and click on the text in the order status column. The complete status detail of your order will be
displayed, including the shipping tracking number. To view the shipper’s status of delivery, click on the
order number.
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Promise date
When you proceed to checkout, several shipping options will be presented to you. Each of these options will
provide "promise dates". Depending on the shipping option you choose (e.g., next day, regular ground), these
dates provide PartsAmerica.com’s estimate of the delivery date or range of dates for your order.
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